Faqs

FAQ

FREQUENTLY ASKED QUESTIONS

Are you a manufacturer or trading company?

We are ozone manufacturer since 2007, supplying 1-500G/Hr ozone generator, 3-100LPM oxygen generator. 

Can we make our own brand?

Yes, we accept OEM/ODM order.

What are your prices?

Our prices are subject to change depending on different model and other market factors. We will send you an updated price list after your company contact us for further information.

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

For samples, lead time is1-2 days. For mass production, the lead time is 7-15 days after receiving the deposit payment. The lead times become effective when we have received your deposit and your final approval for your products. If our lead times do not work with your deadline, please negotiate with our sale. we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:
50% deposit in advance, 50% balance before delivery.

What is the product warranty?

All of our product has warranty for 12 months. If problem occur due to quality problem during warranty period, we will offer free spare parts. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. For small ozone machines, we use cattle cardboard boxes for packaging. For large machines, they are packaged in plywood box,no need fumigation.

How about the shipping fees?

The shipping cost depends on the shipping way you choose. Express is normally the fastest but also most expensive way. By sea freight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and shipping way. Please contact us for further information.

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